Several people have been in touch with us about cooking our meals in an air fryer as a cost saving measure, and we do of course understand your concerns given the rise in energy prices in the current climate.

As a result, we have done some tests on a variety of air fryer types and models of various sizes and wattages. The results indicate a significant variability in temperature, pre-heat time and required cooking time. This makes it difficult to generate, verify and validate a “one size fits all” cooking instruction which, if not correct is a food safety risk. As customer safety and quality is of paramount importance at Charlie Bigham’s, we therefore advise that our meals are not suitable for cooking in an air fryer, and that they are only suitable for conventional oven cooking.

We would like to reassure you that we have done some careful research into the costs of oven cooking, and established that the real cost increase of using your oven may not be quite as high as some of the media reporting suggests. With the recent increases, the rough cost of cooking one of our dishes in the oven is 35p. This is based on cooking our dishes in the oven for 45 minutes, including pre-heating your oven.

Several people have been in touch with us about cooking our meals in a microwave as a cost saving measure, and we do of course understand your concerns given the rise in energy prices in the current climate. However, our food is deliberately not suitable for microwave cooking as our dishes contain raw ingredients and we believe that the browning that you get from the direct application of heat does make a difference to the overall quality & deliciousness of our food.

We would like to reassure you that we have done some careful research into the costs of oven cooking, and established that the real cost increase of using your oven may not be quite as high as some of the media reporting suggests. With the recent increases, the rough cost of cooking one of our dishes in the oven is 35p. This is based on cooking our dishes in the oven for 45 minutes, including pre-heating your oven.

You may have noticed our packaging looks a bit different to usual. The cardboard we use is in short supply at the moment, but we’re hoping to have our normal outer sleeves back soon. Don’t worry though, the recipe, ingredients and careful cooking are still the same as ever.

As a general rule, we recommend that all of our dishes are cooked from fresh to enjoy the optimum taste, but most dishes except for those containing rice are able to be frozen. To cook our dishes once you have frozen them, please ensure you have thoroughly defrosted the dish in the fridge, and then follow the instructions on the back of our packaging in the usual way. Please ensure that the dish is piping hot throughout before eating.

Please note that our dishes cannot be cooked directly from frozen.

New ceramics for the planet! We are committed to being as environmentally friendly as possible in everything we do, and that includes our packaging. We’re using a new design of ceramic pot made from a clay source closer to the pottery. In addition, the new pot is also 50% more energy efficient to make.

For more information about our environmental commitment, information about our packaging and how we make our food, please visit here

Please do let us know your views on our new, lower impact packaging at hello@bighams.com

Yes, absolutely! We’re always looking to be more environmentally friendly.
Here’s the best way to recycle your dishes…

• Cardboard Sleeve / box – can be recycled with your usual household paper and cardboard
• Plastic Film – can be recycled with your usual household plastics
• Foil – can be recycled with your usual household metal packaging
• Wooden Trays – Our wooden trays are not currently suitable for recycling, but they will compost over a longer period of time.  However, lots of our customers tell us how they can be re-used. For example, they make great seed planters and serving trays! We’d love to see what you do with yours – do let us know at hello@bighams.com
• Ceramic pots – once you have polished off your pies there are lots of fantastic ways to reuse your ramekins. Here are some of our favourites:
  • Plant pots for herbs
  • Dishes for pre-dinner nibbles and dips.
  • Individual Yorkshire pudding dishes.
  • A brilliant way to cook and serve Shepherd’s Pies, or Apple Crumbles.
  • Finger bowls (just add hot water and a slice of lemon). Sous-chef dishes (add your chopped ingredients and get organised in the kitchen.)

Alternatively, you can now donate your ceramic dishes to your local Oxfam shop, where they can be sold to raise vital funds for Oxfam to help fight poverty and inequality around the world. Do make sure that they are clean and wrapped up safely, and add Gift Aid if you can, so Oxfam can make the most of your donation. You can find your local shop here: Oxfam Shop Finder.

Being made of pottery, our ramekins are also recyclable in the hardcore section of your local tip.

We are delighted to announce that we have an excellent range of vegetarian dishes. These include our Spinach & Ricotta Cannelloni, Cauliflower Macaroni Cheese, Sweet Potato & Bean Chilli with Mexican Rice, Vegetable Lasagne, Mushroom Risotto, Vegetarian Cottage Pie with Sweet Potato Mash, and Cauliflower and Paneer Curry with Spinach, Chickpea and Lentil Dhal.

To discover more about our vegetarian dishes, including a full list of ingredients and serving suggestions, please visit here

We think these are absolutely delicious so if you do get a chance to try them, we’d love to know what you think!

We do not add any ingredients containing gluten to the following recipes: Chicken Jalfrezi, Paella with Chicken, King Prawns and Chorizo, Chicken Korma, Chicken Tikka Masala, Thai Red Chicken Curry, Thai Green Chicken Curry, Spanish Chicken & Roasted Potatoes

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However, please bear in mind that other dishes cooked in the same kitchen do have gluten in them.

 

Also as our recipes can change from time to time, we recommend double checking the back of our packaging before purchase.

We don’t add any ingredients containing dairy to the following recipes:

Spanish Chicken, Thai Red Chicken Curry and our Paella.

…that said, we do make other dishes that do contain dairy in the same kitchen.

Also as our recipes can change from time to time, we recommend double checking the back of our packaging before purchase.

Once you have polished off your pies, there are lots of fantastic ways to reuse your ramekins. Here are some of our favourites:

• Plant pots for herbs
• Dishes for pre-dinner nibbles and dips.
• Individual Yorkshire pudding dishes.
• A brilliant way to cook and serve Shepherd’s Pies, or Apple Crumbles.
• Finger bowls (just add hot water and a slice of lemon).
• Sous-chef dishes (add your chopped ingredients and get organised in the kitchen.)

Alternatively, you can now donate your ceramic dishes to your local Oxfam shop, where they can be sold to raise vital funds for Oxfam to help fight poverty and inequality around the world. Do make sure that they are clean and wrapped up safely, and add Gift Aid if you can, so Oxfam can make the most of your donation. You can find your local shop here: Oxfam Shop Finder.

Being made of pottery, our ramekins are also recyclable in the hardcore section of your local tip.

Charlie is the clever chap behind all of our food. He was inspired to start the company 25 years ago after his travels around the world, where many of his best meals were created from a handful of fresh ingredients tossed into a pan.

An excellent question, and one we’re glad you’ve asked. Our dishes can be found in Waitrose, Ocado, Sainsbury’s, Tesco, Booths, Budgens and Co-Op stores. They are also available on Amazon Fresh, Gorillas and Zapp for online quick delivery.

You can also check our ‘Where to buy’ page here for your nearest Charlie Bigham’s retailer. Type in your postcode to find your nearest store!

Every single ingredient that we use in our dishes, ranging from meat and poultry to vegetables and spices, is very carefully chosen from a handful of trusted suppliers, many of whom we have worked with for several years, and where the quality is extremely high.

The way we see it, if the ingredients are fantastic, our job is far simpler. If you have any queries about specific ingredients, do get in touch.

Our chicken is not free range. For us, finding the right chicken isn’t simply about choosing free range, it’s about working closely with suppliers we know and trust. It’s about quality, provenance and traceability. For example, we can trace each and every chicken back to the exact farm where it was born and the feed is a nutritious mix of whole grains. We are proud that our chickens are reared in the UK and EU according to a scheme similar to the UK’s Red Tractor Farm Assurance Poultry Scheme. As part of this scheme, our supplier is independently audited and audited by ourselves to ensure the high welfare and quality standards we have always adhered to are maintained.

We make sure all of our ingredients are sourced responsibly. The palm oil we use is Certified Sustainable Palm Oil (CSPO), which is the highest grade of responsibly sourced palm oil available and it’s endorsed by the WWF as one of the founder stakeholders in the scheme. The entire supply chain is segregated from the rest of the industry and as such even the refineries are ‘green’ and don’t process any other type of palm oil.

Most of our dishes serve two hungry grown-ups when served with some creamy mashed potato, a nice salad, or maybe some simple boiled rice. For ideas on what goes well with each dish, just follow the link on the product pages. We now also offer a small range of our dishes in a ‘perfect for one’ size.

Rest assured, the small line of perforations that you’re referring to are in fact meant to be there. There needs to be small pin pricks in the cellophane wrapping of our curries to stop the wrap from opening up.

As passionate believers in creating the tastiest food, we think that fresh food is the best food. As such, we do not recommend freezing if you want to enjoy it at its very best.

However, we appreciate that some of our customers do occasionally choose to freeze our food. If you do choose to freeze our dishes, then please freeze on the day of purchase, defrost thoroughly in a fridge before cooking, and then follow the cooking instructions as normal.

As a general rule, our dishes containing rice or those that have a gratin topping are not suitable for freezing, as the texture can become a little watery. That said, if you have frozen any of our dishes containing rice or a gratin topping by mistake, they are still perfectly safe to eat. Just ensure you thoroughly defrost them in the fridge before cooking first.

With regards to our pork, the majority is British and from Red Tractor approved farms. The only exception to this our chorizo which is from Spain, where it is originally from. All of our beef is British and our lamb is sourced from New Zealand, Great Britain and Ireland.

When it comes to fish, we are very careful about the source to ensure that it is as sustainable as possible. We will only accept a sustainable and environmentally sound way of fishing and farming, both for ethical reasons and because it means the fish is of better quality.

Our smoked salmon comes from Scotland and Norway, Our salmon comes from The Faroe Islands. Our cod comes from Iceland, our Haddock comes from The UK, Norway, Iceland, and Denmark including the Northeast Atlantic (which includes the Norwegian Sea, Spitzbergen and Bear Island, and Barents Sea and the Icelandic Grounds).

 

 

Yes we do indeed! We launched our pudding range in February 2020. After listening to lots of our customers asking us to do puddings, we have created 6 proper puds for you to enjoy: Chocolate Fondant, Sticky Toffee Pudding, Cherry Bakewell, Bread and Butter Pudding and Lemon Drizzle pudding. For more information on our pudding range and list of ingredients please visit our pudding page here

Please do contact us. At Charlie Bigham’s, as ever, customer satisfaction is of paramount importance. We are available from Monday – Friday from 9am-5pm, excluding weekends and Bank Holidays. There are four ways to reach us:

By email: hello@bighams.com or via our feedback form here

By phone: – 020 8453 9898

By letter:- Bigham’s, Coriander House, 2 McNichol Drive, London. NW10 7AW

Social Media – Facebook / Instagram / Twitter

Currently we do not have any vegan friendly meals in our range, but Charlie is always looking at new recipes and how we can improve, so if you have an idea for a recipe, please get in contact with us at hello@bighams.com

On each of our dishes, you will find allergens clearly printed in bold under the list of ingredients on the back of our packaging.

All our animal products are sourced from suppliers that we trust and who we know meet the welfare standards of our business.

Whilst we do not do mini meals as such, many of our most popular dishes are available for one as well as for two. to see our current meals for one, please visit us here to find the latest information

Yes. We use pasteurised free range egg yolks and whites that are sourced from farms that have the British lion stamp.  In addition, the pasteurisation of the egg raw materials and the cooking process at Charlie Bigham’s also removes the risk of any salmonella.

Soya Lethicin is commonly found in chocolate dishes, and is added to lower the thickness of the chocolate during the tempering process to help make it more workable when setting. Without this ingredient, the chocolate tends to go very hard.

 

No, our Fish Pie is made with salmon, smoked haddock, and cod and topped with a creamy mash and sauce. We have kept the fish content the same since we started making this dish, without the addition of seafood, as we find that the vast majority of our customers prefer it this way. This also assists those of our customers who have a seafood allergy.

Yes they are! But just in case there is any water left in the dishes after the dishwasher cycle, these should be thoroughly dried before storing. The reason for this is because moisture can build up and cause mould if they are not thoroughly dried.

You may notice that some of our Gas cooking instructions do not tally with the electric/fan equivalent. This is because we have found that on some of our dishes, we have needed to increase the gas mark level to achieve the gas food safe temperatures.